Ann specialises in Performance, Compliance and Data Protection for the Intelligence Team.

She has over 17 years’ experience working at DAC Beachcroft. She helps to manage and ensure compliance of the Intelligence Team who work across all areas of the business, providing investigations, technical analysis and profiling.

Ann uses her knowledge and skills to assist clients with queries around using systems for investigations, best practice, how to stay compliant, Data Protection and disclosure queries. She maintains and is the main point of contact on all contracts for systems used by the Intelligence Team. She liaises with PG&R and performs audits and regular compliance checks against all areas of the Intelligence Work. Ann also assists with product development within the team and helps with any accompanying documentation that is needed.

Relevant experience includes advising:

• Clients on how DAC Beachcroft deal with and respond to Schedule 2 of the Data Protection Act requests. This involved understanding the different content of the requests depending on the type of client, what measures were in currently in place and giving examples of how our best practice could be applied. The clients felt reassured by what was discussed.
• On accessing personal information from the DVLA in relation to a deceased data subject. This required an understanding of the DVLA processes, which request forms were needed and supporting evidence. This resulted in an application being successfully made.
• And providing examples of how to conduct social media searches compliantly under GDPR. This assisted the client with their internal process review following the introduction of GDPR.

In addition, Ann also worked on a joint collaboration with an external supplier which was shortlisted at the Insurance Fraud Awards.