As Client Account Management Director Tom’s responsibilities include:

• Quality and KPIs
• Co-ordination of individual client CRM
• Secondments and added value services
• Client listening
• Billing and Payment processes

As Account Manager for specific clients, Tom is responsible for:

• Acting as the interface between the client and CSG teams
• Formulating and driving forward the CRM strategy
• Enhancing the strategic partnership relationship
• Co-ordinating added value activity
• Product development and marketing

Relevant experience includes:

• Previously Head of Casualty, also Head of Motor
• Tenders and pricing
• Qlik data analysis and reporting
• Completing ABI Future Leaders course

Pete Ward, Aviva Supply Chain Lead, commented: “In his role as Client Relationship Partner for Aviva, Tom has been outstanding.”